This project demonstrates how thoughtful content design can simplify complex enterprise software. By transforming dense technical documentation into an interactive, step-by-step in-app guide, I helped users get up to speed faster while reducing friction during onboarding.

This case study demonstrates how empathetic content design and structured layout planning eliminate endless scrolling in heavy technical documentation. By building an interactive, button-driven menu in the product’s Online Help, I transformed static "What’s New" feature updates into a fast, easy-to-use navigation experience. This design helps users find updates quicker, keeps layouts stable for global translations, and ensures full accessibility compliance.

This case study demonstrates how intentional information architecture and progressive disclosure scale enterprise onboarding during high-stakes corporate acquisitions. By transforming a fragmented training matrix into an interactive, gamified learning roadmap for 5,000 employees, I eliminated training friction, accelerated cross-functional adoption, and secured executive-level sign-off.

This research study demonstrates how rigorous UX research and information architecture diagnostics can identify and resolve systemic navigation failures in complex, icon-driven interfaces. By executing a mixed-methods study with novice players, I re-architected the PlayStation 5's taxonomy and icon language to eliminate cognitive friction, realigning the system with user mental models to drastically improve discovery and learnability.